持续时间：35m |.MP4 1280×720，30 fps（r）| AAC，44100Hz，2ch | 354MB
类型：在线学习语言：英语
你不能控制别人，你只能控制你对他们的反应。
你将学到什么
预防问题和改变自己
如何控制愤怒
什么导致行为困难
互惠关系
要求
需要思想开放
不需要以前的经验
渴望学习如何与难相处的人沟通
说明
与难相处的人打交道
难相处的人违抗逻辑。有些人幸福地没有意识到自己对周围人的负面影响，有些人似乎从制造混乱和按别人的按钮中得到满足。不管怎样，它们都会造成不必要的复杂性、冲突和最糟糕的压力。
长期以来的研究表明，压力会对大脑产生持久的负面影响。即使暴露在几天的压力下，也会损害海马区神经元的有效性。海马区是大脑中负责推理和记忆的重要区域。数周的压力会对神经元树突（脑细胞用来相互交流的小“臂”）造成可逆性损伤，数月的压力会永久性地破坏神经元。压力对你的成功是一个巨大的威胁——当压力失去控制时，你的大脑和表现都会受到影响。
大多数工作压力源很容易识别。难相处的人。
我们都去过。无论是工作、学校还是商务午餐，我们都发现自己处于被迫与难相处的人交往的境地。
当谈到工作时，他们确实存在于工作中，你越善于与他们打交道，你在工作中就越快乐。
难相处的人可能会发现每一个制造问题的机会，或者他们可能只是利用消极的抵抗来阻碍你最大的努力来推进你的议程。
然而，虽然你无法控制他人，但你可以通过以下方式控制和提高自己：
认清自己的态度和行为制定应对策略管理自己的愤怒
祝你学习愉快，让我们开始吧！
本课程面向的对象：
任何在工作中参与交流的人
行政助理或销售代表
客户支持代理
Duration: 35m | .MP4 1280×720, 30 fps(r) | AAC, 44100 Hz, 2ch | 354 MB
Genre: eLearning | Language: English
You can’t control other people, you can only control how you respond to them.
What you’ll learn
Prevent Problems & Change Yourself
How to Manage Anger
What Causes Difficult Behavior
Reciprocal Relationships
Requirements
Open Mindedness is Required
No Previous Experience Needed
Desire to Learn How to Communicate with Difficult People
Description
Dealing with Difficult People
Difficult people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife and worst of all stress.
Studies have long shown that stress can have a lasting, negative impact on the brain. Exposure to even a few days of stress compromises the effectiveness of neurons in the hippocampus – an important brain area responsible for reasoning and memory. Weeks of stress cause reversible damage to neuronal dendrites (the small “arms” that brain cells use to communicate with each other), and months of stress can permanently destroy neurons. Stress is a formidable threat to your success – when stress gets out of control, your brain and your performance suffer.
Most sources of stress at work are easy to identify. Difficult people.
We’ve all been there. Be it work, school or business lunch, we’ve all found ourselves in situations where we have been forced to interact with difficult people.
When it comes to workplace they do exist at work and the better you become at dealing with them, the happier you’ll be at work.
Difficult people may find every opportunity to create problems or they may simply use passive resistance to waylay your best efforts to move your agenda forward.
However, while you cannot control others, you can control and improve yourself by:
Recognising your attitudes and actions Developing coping strategies Managing your anger
I wish you a happy learning and let’s get started!
Who this course is for:
Anyone involved in communication at work
Executive Assistants or Sales Reps
Customer Support Agents
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